Building Business with CRM
Using Processes in Microsoft Dynamics CRM 2011

Processes in Dynamics CRM offer you and your business a way to automate and enforce common business practices. Dynamics CRM 2011 introduced the new concept of dialog processes. Dialogs are guided, step-by-step processes that gather information from a user and do something with the gathered information, much like the familiar wizard experience. Workflows are much more powerful than before. Here veteran author Richard Knudson, Dynamics CRM MVP, brings to his readers detailed and useful knowledge about processes in Dynamics CRM.
Building Business with CRM